Can Voksha handle a non-English-speaking borrower calling about a purchase or refi?

For Mortgage Brokers

Yes, Voksha supports 200+ languages, which matters in mortgage more than in many industries because homebuying and refinancing serve a genuinely multilingual borrower base, and Spanish-speaking, Mandarin-speaking, and other non-English-speaking borrowers make up a meaningful share of purchase activity in many metro markets. A caller can speak in their preferred language and Voksha conducts the full qualification conversation, purchase or refi type, credit range, income, down payment, timeline, in that language rather than defaulting to English or requiring the borrower to find an English-speaking family member to translate. This is a real gap for many independent brokerages today, since most don't have bilingual staff covering every shift, meaning a non-English-speaking borrower calling outside the hours your bilingual team member is working currently gets voicemail or a frustrating call where neither side fully understands the other. If your brokerage has bilingual LOs on staff, you can configure routing so a qualified Spanish-speaking lead, for example, gets booked specifically with the LO who can conduct the consultation in that language, rather than booking them with whoever's calendar is next available and creating a language mismatch at the actual appointment. This also matters for fair lending purposes: consistently failing to serve non-English-speaking callers as well as English-speaking ones can create disparate treatment concerns, so having reliable multilingual phone coverage is both a lead-capture advantage and a fair lending practice improvement for brokerages serving diverse markets.