How does it handle borrowers asking about specific loan programs like FHA, VA, or jumbo?

For Mortgage Brokers

Voksha is loaded with your active loan program details during setup, general eligibility guidelines for conventional, FHA, VA, USDA, and jumbo or non-QM if you offer them, and uses that to answer common program questions directly: minimum credit score by program, typical down payment ranges, whether a VA loan requires a certificate of eligibility, FHA mortgage insurance basics, or the general credit and reserve requirements for a jumbo loan above conforming limits. This keeps a curious caller engaged with accurate program-level information instead of getting a generic "someone will call you back" response, which is often enough to keep them from calling the next lender on their list. Where it draws a line is anything requiring a specific determination for that borrower's actual file, whether they personally qualify for a particular rate or program based on their exact credit report and income documentation, since that's underwriting and origination work reserved for your licensed LO. A borrower asking "what's the minimum credit score for FHA" gets a direct, accurate answer. A borrower asking "am I approved for FHA at 7% down with my situation" gets qualified on the general details and booked with an LO who can actually pull credit and structure the scenario. This split keeps the AI useful for the volume of general program questions that eat up LO time without it making origination decisions that require licensure.