What happens if someone calls wanting a lockout service but I cannot be sure they actually own the property or car?

For Locksmiths

Voksha is configured to ask standard qualifying questions on every lockout call, such as confirming the address matches what the caller states, or for a vehicle, asking basic details like the make, model, and color to establish a baseline level of consistency, but it is important to be clear that verifying legitimate ownership on-site is ultimately a judgment call for you or your technician, not something an AI phone receptionist resolves during the initial call. What Voksha does well is capture consistent, detailed information upfront, the caller's name, the exact address or vehicle description, and their stated relationship to the property (owner, tenant, family member), which gives your technician a clearer picture to work from when they arrive and independently verify ID or ownership documentation on-site, standard practice for reputable locksmiths regardless of what phone system is used. Voksha can also be configured to flag calls with inconsistent details, for example, a caller who cannot confirm basic details about the address or vehicle, for your personal review or a callback before dispatching a tech, rather than automatically booking every call with the same level of trust. This matters because taking on a lockout job for someone who does not actually have legal right to access the property carries real liability and, in some cases, legal risk for a locksmith, and while call intake alone cannot fully eliminate that risk, capturing detailed, consistent information at the call stage gives your technician better tools to make the right call on-site than a rushed, sparse voicemail message would.