Should a locksmith shop with three or four techs use Starter or Premium?

For Locksmiths

Premium is the right starting point for almost any locksmith operation running three or more techs, and here is the reasoning. A multi-tech shop fields calls not just from new customers locked out of their homes or cars, but from existing customers scheduling re-keys, commercial clients calling about master key systems, safe owners needing a combination reset, and property managers coordinating lock changes across units. That call mix routinely exceeds 150 calls a month even for a modestly sized shop, which makes Starter's 15 included calls a non-starter beyond the first week. Premium's $99 a month with 150 included calls, and the same $1 overage rate beyond that, brings the effective per-call cost down substantially compared to running everything through Starter's overage pricing. The functional capabilities are identical between the two tiers: 24/7 answering, instant quoting on standard lockout and re-key rates, urgency and location capture, and dispatch notification to whichever tech is on call via Slack or SMS. The only difference is included call volume and price. If your shop is fielding well over 150 calls a month across all techs, or you are running multiple vehicles covering a wide service radius with dispatch needing to happen instantly around the clock, Enterprise (from $990 a month, custom call volume, and the only tier with HIPAA and GDPR compliance available) is worth evaluating, particularly if you also handle commercial access control work for clients in regulated industries. Since billing is month-to-month, a shop can start on Premium and step up to Enterprise once actual call data confirms the need.