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Locksmiths

How much does filtering out spam and out-of-scope calls actually save a locksmith in real terms?

Avi NashVP of Growth

For Locksmiths

The direct savings show up in two places: time and fuel. A locksmith who personally answers every call, including junk requests for services outside their scope like car keys for a make they do not carry programming equipment for, or dubious safe-cracking requests, spends real time on each of those calls before determining it is not a legitimate, bookable job, time that would otherwise go toward the current paying job or the next one in queue. If even three or four of those out-of-scope or spam calls come in during a typical week and each takes two to five minutes to work through and disqualify, that is 30 to 100 minutes a month of billable time lost to calls that were never going to convert. The larger cost, though, is the occasional bad dispatch: without filtering, a poorly qualified call can result in a technician driving to a location only to find the job is not what was described, is outside the shop's service scope, or was never a legitimate request at all, and a wasted trip at $30 to $60 in fuel and lost job-site time for a wasted 30 to 60 minutes adds up quickly if it happens even monthly. Voksha's filtering catches this at the call stage, before a tech is ever dispatched, by asking the qualifying questions needed to confirm a request is legitimate and within scope. Across a month, avoiding even one or two wasted dispatches, combined with the reclaimed time from not personally handling spam calls, typically covers a meaningful share of the monthly plan cost on its own, independent of any new jobs booked, making the filtering feature valuable even before counting its effect on lead capture.

The direct savings show up in two places: time and fuel. A locksmith who personally answers every call, including junk requests for services outside their scope like car keys for a make they do not carry programming equipment for, or dubious safe-cracking requests, spends real time on each of those calls before determining it is not a legitimate, bookable job, time that would otherwise go toward the current paying job or the next one in queue. If even three or four of those out-of-scope or spam calls come in during a typical week and each takes two to five minutes to work through and disqualify, that is 30 to 100 minutes a month of billable time lost to calls that were never going to convert. The larger cost, though, is the occasional bad dispatch: without filtering, a poorly qualified call can result in a technician driving to a location only to find the job is not what was described, is outside the shop's service scope, or was never a legitimate request at all, and a wasted trip at $30 to $60 in fuel and lost job-site time for a wasted 30 to 60 minutes adds up quickly if it happens even monthly. Voksha's filtering catches this at the call stage, before a tech is ever dispatched, by asking the qualifying questions needed to confirm a request is legitimate and within scope. Across a month, avoiding even one or two wasted dispatches, combined with the reclaimed time from not personally handling spam calls, typically covers a meaningful share of the monthly plan cost on its own, independent of any new jobs booked, making the filtering feature valuable even before counting its effect on lead capture.

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