How secure is customer information like addresses and phone numbers that Voksha collects during calls?

For Locksmiths

Every call Voksha handles, whether it is a lockout at a customer's home, a commercial job at a business address, or an automotive key request, generates data: the caller's name, phone number, address or location, and job details. That information is transmitted and stored using encryption in line with standard industry security practices, and it is used specifically to route the job to your on-call technician and to give you a record of the lead, not shared with third parties for marketing or resold in any way. For locksmiths, this matters more than it might for some other trades, because the information involved, a customer's home address paired with the fact that their locks are currently vulnerable during a lockout or re-key, is sensitive by nature. A locksmith business handling that kind of data has a real interest in it being stored securely rather than sitting in an easily accessible spreadsheet or an unsecured voicemail transcription tool. Enterprise plan customers get HIPAA and GDPR compliance, which is relevant if you do commercial work for healthcare facilities (hospitals, clinics, and medical offices frequently need lock and access work and may require HIPAA-aware vendor practices) or if you serve customers in jurisdictions covered by GDPR. Most independent residential and automotive locksmiths do not have a regulatory requirement to meet HIPAA or GDPR standards specifically, since those apply to protected health information and EU resident data respectively, but the underlying security practices, encrypted storage and controlled access to caller data, apply across all plan tiers, not just Enterprise.