How do I set up dispatch so the right technician gets notified for each job?

For Locksmiths

During setup, you tell Voksha who is currently on call, either a single technician if you run solo, or a rotation if you have multiple techs sharing after-hours and weekend coverage. You choose whether dispatch notifications go out via SMS text message or Slack, whichever your team already uses day to day, and Voksha sends the job details the moment a call is qualified and, for emergencies, before the call even ends, so the tech can start heading to the location while the customer is still being confirmed. The notification includes what Voksha captured on the call: the caller's name and number, the job type (lockout, re-key, safe opening, automotive), the address or location description, and any urgency signals like whether the customer is stranded outside in bad weather or has a child locked inside a vehicle. If you run a rotation, you update who is on call directly in your account settings, which takes under a minute and can be changed as often as your schedule requires, including swapping mid-shift if someone gets pulled onto a longer job. Shops running multiple techs across different coverage zones can also configure location-based routing so a call from one side of the service area routes to the tech closest to it rather than whoever happens to be first in a generic rotation. This dispatch step is what turns Voksha from just an answering tool into an actual operations layer for a locksmith business, since the goal is not just answering the phone, it is getting a qualified job in front of the right technician within seconds of the customer hanging up.