Does Voksha record calls, and do I need to worry about state call-recording laws?

For Locksmiths

Voksha processes calls in real time to answer, quote, and qualify them, and as with most modern call-handling platforms, some form of call data or transcript is retained so you have a record of what was discussed and what job was booked. Call-recording consent laws vary by state: most states are one-party consent, meaning only one participant on the call needs to be aware recording is happening, but a number of states, including California, Florida, Illinois, Pennsylvania, and Washington, require two-party or all-party consent, meaning every participant needs to be notified. This is a genuine consideration for a locksmith business operating in or taking calls from a two-party consent state, since your business phone line is the one initiating the AI-handled interaction. In practice, this is managed the same way any business using an automated phone system or call center software handles it, through a brief notice at the start of the call or in your outgoing greeting indicating the call may be recorded or handled by an automated system, which satisfies disclosure requirements in most two-party consent states. If your locksmith business operates across state lines, for example a shop near a state border that regularly takes calls from customers in an adjacent two-party consent state, it is worth confirming your greeting language covers that requirement. This is a standard practice question for any business using call automation or recording, not something unique to Voksha, but it is worth setting up correctly during your onboarding call so your greeting language is compliant from day one.