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Accounting Firms

How much time does Voksha save partners who currently answer their own phones?

Avi NashVP of Growth

For Accounting Firms

For solo practitioners and small firms where a partner or senior preparer is also acting as the receptionist, the time cost is significant and often invisible because it is absorbed in small interruptions rather than one large block. A partner fielding even 10-15 unscheduled calls a day during tax season, each taking 3-8 minutes between the conversation itself and the context-switching cost of stepping away from client work, loses roughly 1-2 hours a day to phone interruptions during the exact weeks when billable capacity matters most. Across a 60-80 day tax season, that is 60-160 hours, the equivalent of two to four full work weeks, spent on calls rather than preparing returns or meeting with clients. Some portion of those calls genuinely need the partner (an existing client with an urgent question, a high-value prospect worth a same-day callback), but a large share are routine: document checklist questions, deadline reminders, fee inquiries, and scheduling requests that do not require a CPA's judgment at all. Voksha absorbs that routine volume, answering and handling straightforward questions directly, booking consultations onto the calendar without a phone conversation, and only flagging calls that genuinely need the partner's attention. For a solo practitioner billing $150-250 an hour, reclaiming even one hour a day during a 12-16 week tax season represents $9,000-28,000 in potential billable capacity that was previously lost to phone interruptions, several multiples of what even a fully loaded Premium or Enterprise subscription costs across the same period.

For solo practitioners and small firms where a partner or senior preparer is also acting as the receptionist, the time cost is significant and often invisible because it is absorbed in small interruptions rather than one large block. A partner fielding even 10-15 unscheduled calls a day during tax season, each taking 3-8 minutes between the conversation itself and the context-switching cost of stepping away from client work, loses roughly 1-2 hours a day to phone interruptions during the exact weeks when billable capacity matters most. Across a 60-80 day tax season, that is 60-160 hours, the equivalent of two to four full work weeks, spent on calls rather than preparing returns or meeting with clients. Some portion of those calls genuinely need the partner (an existing client with an urgent question, a high-value prospect worth a same-day callback), but a large share are routine: document checklist questions, deadline reminders, fee inquiries, and scheduling requests that do not require a CPA's judgment at all. Voksha absorbs that routine volume, answering and handling straightforward questions directly, booking consultations onto the calendar without a phone conversation, and only flagging calls that genuinely need the partner's attention. For a solo practitioner billing $150-250 an hour, reclaiming even one hour a day during a 12-16 week tax season represents $9,000-28,000 in potential billable capacity that was previously lost to phone interruptions, several multiples of what even a fully loaded Premium or Enterprise subscription costs across the same period.

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