Does the per-call price go up when call volume spikes in April?

For Accounting Firms

No. The overage rate is a flat $1 per call on every plan, every month, regardless of how much volume spikes during the tax-season rush. This is different from how a lot of seasonal staffing and answering services price during peak periods: temp agencies often charge premium rates for January-April placements because they know firms are desperate for coverage, and some per-minute answering services add surge pricing or require you to commit to a higher-tier package before the season starts to lock in a rate. Voksha does not do either. If your firm goes from 40 calls a month in November to 400 calls in March, you pay your plan's base fee plus $1 for every call above your included allotment, whether that overage happens in a slow month or the busiest week of tax season. This makes it possible to actually forecast your February and March phone costs in advance: take your expected call count, subtract your plan's included calls (15 on Starter, 150 on Premium), multiply the remainder by $1, and add the base fee. There is no minimum commitment to a higher tier before the season starts and no penalty for scaling down again in May once volume drops. Firms that know their tax-season volume roughly triples or quadruples off-season volume can budget for the overage months ahead of time rather than negotiating a seasonal staffing contract with an agency that has its own peak-season rate card.