Should we hire a seasonal temp receptionist or use Voksha for tax season?

For Accounting Firms

The economics favor Voksha for most firms once you account for the full cost of seasonal staffing. A seasonal receptionist hired for the January-April window typically costs $12,000 or more when you factor in wages ($15-20/hour for roughly 35-40 hours a week across 12-15 weeks), payroll taxes, and the time a partner or office manager spends recruiting, interviewing, and training someone who will likely leave again in May. A temp also needs ramp-up time to learn your service offerings, pricing, and which calls need partner attention, time that eats into the exact weeks when call volume is highest. Voksha, by contrast, is configured once before the season starts and scales instantly from typical off-season volume to the 5-10x surge without additional cost beyond the flat per-call overage rate, no hiring, no training curve, no risk of the temp calling in sick during the second week of March. The tradeoff is real and worth naming: a good seasonal receptionist brings judgment and a personal touch that can matter for high-value prospects, and some firms find a hybrid model works best, front-desk or seasonal staff handling in-person and daytime calls while Voksha covers after-hours, weekend, and overflow volume that would otherwise go to voicemail. For firms where the seasonal hire is primarily there to prevent missed calls during the surge rather than to provide a differentiated client experience, Voksha covers that function at a fraction of the cost and without the seasonal hiring cycle repeating every year.