Twilio · Communication · Updated Oct 2026
An AI Receptionist for Your Twilio Phone Number
Keep the Twilio number your customers already call. Voksha answers on the first ring, asks your questions and sends you a summary of every call.
What is an AI receptionist with Twilio?
Some businesses got their phone number through Twilio, often because a website builder or past provider set it up that way. Voksha support can route calls on that number to Voksha, so you do not have to change your number or do any technical work yourself. Voksha answers every call on the first ring, follows your call script, captures the caller's details, books appointments on Premium if you have connected a calendar, and sends you a call summary. Twilio connections are set up with Voksha support on Premium and Enterprise.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). Twilio is set up with Voksha support.
How It Works
Voksha + Twilio Together.
What happens on a call once Twilio is connected (Premium and Enterprise plans).
Calls to Your Twilio Number Answered
Once Voksha support has connected your Twilio number, calls to it are answered by Voksha instead of ringing out or going to voicemail.
A Conversation Instead of a Phone Menu
Instead of a "press 1 for sales, press 2 for support" menu, callers say what they need in their own words and Voksha responds or transfers them to the right person.
Call Summary Sent to You
After each call, Voksha sends you a summary with the caller's name, number and reason for calling, plus email or SMS alerts to you for calls you want to know about straight away.
Transfer to a Person When Needed
If a caller needs to speak to someone, Voksha can transfer the call to your mobile or a team member, and tells them who is calling and why.
Benefits of Voksha + Twilio.
Keep the Number Customers Know
Your Twilio number stays the same, along with every listing, sign and business card that shows it.
No Technical Work for You
Voksha support handles the connection to Twilio. You tell Voksha about your business and how you want calls handled.
Every Call Answered
Voksha answers on the first ring and responds in under 200 ms, day or night, so callers are not left with an unanswered line.
You Always Know Who Called
Each call ends with a summary sent to you, so you can follow up with the people who matter without listening to voicemail.
Real-World Use Cases.
A Small Online Shop
An online shop has a Twilio number on its website. Voksha answers questions about delivery and returns from the information the owner provided and sends the owner a summary of anything that needs a personal reply.
A Mobile Dog Groomer
A dog groomer who is busy with clients all day had a Twilio number set up with her website. Voksha now answers it, collects the pet's details and books grooming slots on Premium.
A Home Cleaning Company
A cleaning company replaced its old press-a-number menu on its Twilio line. Callers now explain what they need and Voksha captures the job details for the owner to quote.
Ask Voksha support to connect your Twilio number. They will set up the routing with you, so calls to your existing number are answered by Voksha.
No. Voksha support sets up the connection. Your part is telling Voksha about your business, the questions to ask callers and how you want calls handled.
Integrations, including Twilio, are available on Premium ($99/month, 150 calls included) and Enterprise. Starter does not include integrations; it answers calls to a number you forward, captures the caller's details and sends you a call summary.
Yes. On every plan, Voksha can send you and your team email and SMS alerts about calls, along with a summary of each one.
Pair Twilio with the right Voksha setup
Other Communication Integrations
Industries that use this
Activate the
Twilio Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the Twilio connection with you.