Microsoft Teams · Communication · Updated Oct 2026
Call Summaries Delivered to Microsoft Teams
Voksha answers your phone and posts a summary of each call to Teams, with the caller's details and what they need, so your team can follow up from the app they already use.
What is an AI receptionist with Microsoft Teams?
Once Voksha support has connected Microsoft Teams, Voksha sends the call summary to the Teams channel you choose after each call it answers. Each summary includes who called, how to reach them, why they called and anything Voksha booked or said it would pass on. Calls you have marked as urgent can go to a separate channel. For businesses that run on Microsoft 365, this keeps phone messages next to the rest of your team's work instead of in a separate inbox.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). Microsoft Teams is set up with Voksha support.
How It Works
Voksha + Microsoft Teams Together.
What happens on a call once Microsoft Teams is connected (Premium and Enterprise plans).
Call Summary in Your Teams Channel
After each call, Voksha posts a summary to the Teams channel you picked, with the caller's name and number, the reason for the call and any next step.
Urgent Call Alerts
Calls that match what you have told Voksha counts as urgent are posted to a separate channel, so the person covering that day sees them first.
Booking on Your Outlook Calendar
If you also connect your Microsoft Outlook calendar from the Voksha dashboard, Voksha can book appointments into it on Premium and mention the booking in the Teams summary.
Call-Back Requests Passed to Your Team
When a caller asks for someone to ring them back, the request and the caller's details appear in the Teams summary so the right person can return the call.
Benefits of Voksha + Microsoft Teams.
Works With the Tools You Already Use
If your business already uses Microsoft 365, call summaries sit alongside your email, documents and chat, with no extra app for your team to learn.
Urgent Calls Get Noticed
Teams notifications reach your staff on their phones and computers, so an urgent call does not sit unread in an inbox.
A Searchable Record of Calls
Summaries posted to Teams stay in the channel, so you can search for a caller's name or number later and see what they called about.
Each Department Sees Its Own Calls
Different channels for bookings, enquiries and problems mean each person sees the calls they handle without messages being forwarded around.
Real-World Use Cases.
A Small Law Practice
A two-attorney firm on Microsoft 365 has Voksha answer calls and ask new callers its intake questions. Each summary is posted to an #intake channel, and consultations are booked on the attorneys' Outlook calendars on Premium.
An Accounting Office in Tax Season
A small accounting practice gets far more calls than usual in spring. Voksha answers every one and posts the summaries to Teams, so the staff can work through call-backs in order between client meetings.
A Family-Run Home Services Company
A heating and cooling company sends booking requests to one Teams channel and no-heat emergencies to another, which the on-call technician keeps notifications on for.
Usually, yes. Because Voksha posts into your Teams channels, a Microsoft 365 admin at your business may need to approve the connection. Voksha support will walk you through it while they set it up.
Integrations, including Microsoft Teams, are available on Premium ($99/month, 150 calls included) and Enterprise, and Voksha support sets the connection up for you. Starter does not include integrations; it answers your calls, captures the caller's details and sends you a call summary by email.
Yes, on Premium and Enterprise. Connect your Microsoft Outlook calendar yourself from the Voksha dashboard, and Voksha can offer open times and book the one the caller picks. The booking then shows up in the Teams summary.
Yes. Call summaries posted to Teams channels can be found with Teams' own search, for example by the caller's name or phone number. Full call details are also kept in your Voksha dashboard.
Pair Microsoft Teams with the right Voksha setup
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Microsoft Teams Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the Microsoft Teams connection with you.