Who actually receives the emergency alert when Voksha flags an urgent case?

For Veterinary Clinics

You configure this during setup to match your existing on-call structure, and it typically routes to whoever your practice already designates for after-hours emergencies: the on-call veterinarian directly (via text, call, or a dedicated app notification), a practice manager who then relays to the vet, or in some setups, a referral protocol that directs the owner straight to your partner 24-hour emergency hospital when your practice doesn't offer in-house after-hours care. The alert includes the structured information Voksha gathered during the call: reported symptoms, how long they've been occurring, the pet's basic info (species, age, known conditions if the client is an existing patient in your PIMS), the owner's callback number, and any first-aid guidance already relayed to the owner. This lets the on-call vet make a fast triage decision (come in now, monitor and call back in an hour, or head straight to the ER) without needing to redial the owner just to get baseline facts. For practices with multiple doctors rotating on-call duty, the alert routing updates automatically based on your on-call schedule, so it always reaches whoever is actually covering that night or weekend rather than a fixed number. If a call gets misjudged as urgent when it wasn't (a common concern early on), practices typically tune the triage criteria after the first couple of weeks based on real alert volume, tightening symptom definitions so the on-call vet's phone isn't going off for routine questions.