Does Voksha charge extra for after-hours or emergency calls?

For Veterinary Clinics

No. Voksha's pricing is per call, not per minute, and there is no after-hours premium or emergency surcharge. This matters specifically for veterinary practices because the calls that matter most, a 2am call about a dog that ate chocolate or a Sunday call about a cat straining to urinate, happen outside business hours by definition. A traditional live answering service typically bills a higher rate for after-hours or weekend coverage, which creates a perverse incentive to route fewer calls through the expensive channel. Voksha treats a 2pm Tuesday appointment request and a midnight emergency triage call the same way for billing purposes: each one counts as a single call against your plan's included volume. Whether that call runs 45 seconds (a quick refill confirmation) or 6 minutes (a detailed emergency triage with first-aid guidance while the on-call vet is paged), the cost to you is identical. This makes budgeting simple: if your practice handles roughly 40 after-hours or weekend calls a month on top of daytime volume, that is 40 calls added to your plan total, not a separate higher-rate bucket. For most small to mid-size practices, after-hours and weekend calls make up 15-25% of total call volume, which is worth factoring in when picking between Starter, Premium, and Enterprise.