Should my clinic start on the Starter plan or go straight to Premium?

For Veterinary Clinics

It depends on current call volume, which you can check directly from your phone system's call log (most VoIP systems like RingCentral or a basic Vonage line show monthly inbound call counts). A solo-practitioner clinic or a part-time mobile vet practice with under 100 calls a month should start on the $14/month Starter plan (15 calls included, then $1/call); at that volume the overage charges still land well under $99, so there's no reason to prepay for Premium capacity you won't use. A typical small-animal practice with 1-3 exam rooms and a full front desk usually runs 250-400 calls a month once you count appointment requests, refill calls, billing questions, new client inquiries, and after-hours emergencies, which puts Premium's 150 included calls plus overage in the right range, or makes it worth doing the math against Enterprise if volume is consistently above 400-500. Because billing is month-to-month with no contract, the lowest-risk approach is to start on whichever plan roughly matches your last month's actual call volume, run it for a full billing cycle, and look at the overage line item. If you're regularly paying $30-$50 in Starter overage, that's the signal to move to Premium; if Premium overage is minimal or nonexistent, you're on the right tier. The 7-day money-back guarantee also means you can test either plan against a real week of calls before deciding.