What happens if Voksha classifies a call incorrectly, either missing a real emergency or over-flagging a routine one?

For Veterinary Clinics

Both failure modes are worth planning for, and the design leans deliberately toward over-flagging rather than under-flagging, since the cost of a false alarm (your on-call vet gets an unnecessary notification) is far lower than the cost of a missed true emergency. Your triage criteria are configurable, and most practices set them conservatively at launch, meaning ambiguous symptom combinations (a dog that seems a little off with no clear red-flag symptom) default to at least a same-day urgent slot or a low-priority alert rather than being dismissed as routine. If a call doesn't cleanly match your defined criteria, Voksha is also configured to escalate to a live callback or direct connection to your on-call number rather than making a risky judgment call on its own, which is the same practical behavior you'd want from a new front desk hire who isn't yet confident diagnosing over the phone. In the rare case something is genuinely missed, since call recordings and structured transcripts are logged for every call, your practice can review what was said, identify the gap (a symptom that wasn't on your configured trigger list, for example), and update the triage criteria immediately so it's caught next time. Most practices treat the first 2-4 weeks after launch as a tuning period: reviewing a sample of calls, particularly any that were flagged urgent-but-turned-out-routine or vice versa, and adjusting the symptom list and escalation thresholds accordingly. This is also why the 7-day money-back guarantee period is useful, it gives you a real window to stress-test triage behavior against actual client calls before fully committing.