What happens to incoming calls while the whole team is in surgery or with a patient?

For Veterinary Clinics

This is one of the more common daily gaps Voksha closes. Many single-doctor and small practices block out surgery mornings or procedure blocks where the vet and every technician are occupied and literally nobody is available to answer the front desk phone, so calls either go to voicemail or ring out. During those blocks, Voksha answers every call: booking routine appointments against your calendar (skipping the blocked surgery time automatically), taking refill requests for later approval, and applying full emergency triage if a call comes in about an urgent situation, up to and including alerting a covering veterinarian or your after-hours emergency protocol if the primary doctor is mid-procedure and unreachable. This matters specifically for practices that do a lot of same-day or scheduled surgery, since it's exactly the highest-value part of the day (elective surgery revenue, often $500-$2,000+ per procedure) that used to also be the period with the worst phone coverage. Rather than staff stepping out of a surgical suite to grab a call, or a new client hitting voicemail and calling a competitor instead, every call during that block gets a structured outcome and lands in a queue your front desk clears once surgery wraps up. Practices can configure different triage sensitivity for these blocks too, for example routing anything remotely ambiguous straight to an emergency alert during surgery hours, since there's no one immediately available to make a judgment call in real time.