Can Voksha text appointment confirmations and reminders, or does it only handle phone calls?

For Veterinary Clinics

Voksha's primary channel is phone, answering, triaging, and booking through a live conversation, but it also handles text-based follow-up as part of appointment booking and recall campaigns, sending a confirmation text when an appointment is booked and reminder texts ahead of the visit, which reduces no-shows without requiring a staff member to manually send them. This is particularly useful for veterinary practices because no-show and forgotten-appointment rates for wellness visits tend to run higher than for genuinely urgent visits, since a routine vaccine appointment booked six weeks out is easy for a busy owner to forget, whereas nobody forgets an emergency visit they scheduled that morning. Automated recall campaigns (contacting clients whose pets are due for vaccines, dental cleanings, or wellness exams) also use a mix of calls and texts depending on how you configure the campaign, since some clients respond better to a quick text they can act on later than a phone call they need to answer live. What Voksha isn't is a full marketing SMS platform for one-off promotional campaigns unrelated to appointments or recalls (a spring dental month promotion blast to your entire client list, for example); if your practice runs broader marketing campaigns like that, they'd typically go through a dedicated marketing tool or your CRM (HubSpot, for practices using it) rather than through Voksha's call-and-appointment-focused texting. For the core use case, confirming and reminding clients about appointments Voksha itself booked, texting is included as part of the booking workflow rather than a separate add-on.