Our clinic also offers boarding and grooming. Can Voksha handle those calls alongside medical appointments?

For Veterinary Clinics

Yes, and this is common for full-service practices that bundle medical, boarding, and grooming under one phone line. Voksha is configured to distinguish between call types during the conversation, boarding reservation requests, grooming appointment bookings, and medical/wellness visits, and route or book each appropriately, since these typically have different scheduling logic (boarding needs date ranges and kennel or run availability rather than a single time slot, grooming needs service type and estimated duration, medical appointments need doctor availability and appointment-type duration). For boarding specifically, Voksha can capture vaccine requirement checks as part of intake (confirming the pet is current on required vaccines like Bordetella or rabies before confirming a reservation, and flagging it for staff follow-up if records need to be requested from another vet) which reduces the check-in-day scramble of discovering a pet isn't current on required shots. For grooming, it captures service requests (bath, full groom, nail trim) and any special handling notes (anxious pet, mat removal needed) that get passed to your groomer ahead of the appointment. The practical benefit for multi-service practices is that a single phone line no longer requires staff to mentally context-switch between a medical triage call and a boarding reservation in real time while also managing in-clinic tasks; Voksha handles that routing and each call type follows its own configured logic and destination (medical calendar, boarding system, or grooming schedule) rather than everything funneling through one generic message-taking process.