How much training does our front desk staff need to work alongside Voksha?

For Veterinary Clinics

Minimal, and it's oriented around receiving handoffs rather than operating software. Front desk staff don't log into a complex system to run Voksha; instead, they receive a clean summary for every call it handles, whether that's a new appointment on the practice calendar, a new client intake record synced into your PIMS, a refill request routed for veterinarian approval, or an emergency alert sent to the on-call doctor. The main training is teaching staff how to read those summaries and where they land (calendar entry, PIMS record, text or app notification for urgent cases) so nothing falls through during the transition. For the on-call veterinarian specifically, there's a short conversation about how emergency alerts are formatted (what symptoms were reported, what first-aid guidance was already given to the owner, and a callback number) so they can triage quickly without redialing the client for basic facts already captured. Most practices spend under an hour walking the team through call summaries and adjusting a few triage rules after listening to the first week of real call recordings (for example, tightening the definition of an urgent case if too many routine questions are getting flagged, or loosening it if a genuine emergency got scheduled as a routine visit). There's no ongoing data entry burden added to staff; if anything, staff training is offset by the hours reclaimed from answering routine refill and scheduling calls.