Does Voksha collect data about minors in a way that raises COPPA concerns?

For Tutoring Services

COPPA, the Children's Online Privacy Protection Act, specifically regulates online services and websites that knowingly collect personal information directly from children under 13, primarily targeting apps, games, and websites where a child is the one inputting their own data. A phone call where a parent calls Voksha to book a tutoring session for their child falls outside COPPA's core scope, because the parent is the one initiating the call and providing information, not the child interacting directly with an online collection mechanism. That said, tutoring businesses working with elementary-age students should still be thoughtful about what gets collected and why: Voksha should capture what is operationally necessary for booking and matching, such as the child's grade level and subject need, rather than open-ended data about the child that has no scheduling purpose. If your tutoring business also offers an online student portal, app, or web form where children themselves log in or submit information directly, COPPA obligations would attach to that separate system, not to the phone receptionist function. Where this becomes more relevant is if a student, rather than a parent, is the one calling to book or reschedule, which does happen with older teenagers managing their own SAT prep schedule; in that case the call is still a voice conversation about scheduling logistics, not a data collection mechanism aimed at a child under 13. Tutoring centers with specific concerns here, especially those running any companion web or app product alongside phone service, should evaluate that separate system against COPPA directly rather than treating the phone receptionist as the point of exposure.