Will I get charged extra during SAT and ACT season when call volume spikes?

For Tutoring Services

Yes, if you exceed your plan's included call count, but the overage is priced simply: $1 per call beyond what your plan includes, on every plan tier. Tutoring businesses see the sharpest volume spikes in September, right after school starts and PSAT scores come back, and again in the weeks before spring SAT and ACT test dates, when call volume can run 300% above a normal month as parents scramble to book test prep before registration deadlines close. If you are on Starter with 15 calls included and volume triples during a two-week surge, you might see 30 to 40 extra calls billed at $1 each, which is $30 to $40 in overage against packages that typically sell for $500 to $1,600 once a family commits to 10 or 20 hours. Most centers that know their seasonal pattern upgrade to Premium (150 calls included) for August through October and February through April, then can stay there year-round if the math works, since there is no long-term contract locking you into a tier. Enterprise customers with custom call volume avoid the per-call guesswork entirely by setting a volume ceiling that matches their known peak. The overage charge is also a useful signal: if you are consistently paying overage fees every month, it usually means your actual call volume has outgrown your plan, and moving up a tier is cheaper per call than staying put. There is no penalty or rate increase for overage calls beyond the flat $1, and no cap on how many overage calls you can have in a month.