What happens if a customer calls in reporting smoke, sparking, or a possible fire hazard from their solar system?

For Solar Installers

This is the scenario every installer should configure explicitly during setup, because it is rare but genuinely urgent, and getting it wrong has real safety and liability consequences. Voksha can be configured to recognize hazard language specific to solar systems, smoke, burning smell near the inverter or panels, visible sparking, arc fault indicators, or a system that has suddenly shut down alongside a burning odor, and treat that call differently from a routine service or performance question. Rather than scheduling a standard maintenance appointment days out, a flagged hazard call should trigger an immediate alert to your on-call technician or emergency contact, along with instructing the caller on basic safety steps if your company has a standard protocol, such as advising them to shut off the system at the rapid shutdown switch if they know its location and it is safe to access, and to contact their fire department first if there is active fire or visible flame, since AI phone systems should never be relied on as a substitute for emergency services in an active fire situation. The qualification script for hazard calls should be narrow and conservative: the goal is fast triage and immediate human escalation, not diagnosis, since only a licensed technician can actually assess whether an inverter fault, a wiring issue, or a false alarm from a smoke detector unrelated to the solar system is the actual cause. Configuring this correctly during onboarding, including making sure your on-call technician actually receives real-time alerts rather than a message sitting in a queue, is one of the most important setup conversations for any installer handling post-installation service calls.