How does Voksha handle a spike in calls during a grid outage or major storm when customers are confused about why their solar is not powering their home?

For Solar Installers

This is a genuinely common edge case, since most grid-tied residential solar systems without battery backup are required to shut down automatically during a grid outage for utility worker safety, and a lot of homeowners do not realize this until their power goes out and their solar system does not keep the lights on, prompting a wave of confused and sometimes frustrated calls to installers during storms or grid events. Voksha can be configured with a specific response for this scenario: explaining that standard grid-tied systems without battery storage are designed to shut off during a utility outage as a safety requirement (anti-islanding protection) and will resume automatically once utility power is restored, which resolves the majority of these calls without needing a technician dispatch at all. This matters operationally because storm events cause call volume spikes that can overwhelm a small office's phone capacity right when your team is also dealing with actual storm-related service issues, and Voksha answering every call, even just to explain expected behavior, prevents your limited staff from being pulled away from real emergencies to handle a wave of "why is my solar not working" calls that have a standard, non-urgent answer. For customers who do have battery backup systems and are experiencing an actual malfunction during an outage, versus expected grid-tied shutdown behavior, the script should distinguish between the two and route true equipment failures to your service team while handling routine outage-related confusion automatically. Configuring this response ahead of storm season, rather than reactively, is worth doing proactively for installers in regions with frequent grid instability or severe weather.