Do I need an IT person or technical staff to get Voksha set up for a small solar installation company?

For Solar Installers

No. Most solar installers are small businesses, often under 20 employees, without a dedicated IT department, and Voksha is built to be set up by whoever runs the office, sales, or operations, typically the owner, a sales manager, or an office administrator. The core setup steps are call forwarding configuration (a phone carrier or VoIP settings change that most providers, including RingCentral, Google Voice, or a standard VoIP line, support through a simple menu), calendar connection (an OAuth-style login to Google Calendar, Outlook, or Calendly, the same kind of login you would do for any app), and qualification script configuration, which is mostly answering questions about your business (what counts as a qualified lead, what your average monthly bill threshold is, which zip codes or utility territories you serve) rather than anything technical. CRM integration, connecting to Salesforce, HubSpot, or a solar-specific platform like Sunbase or Enerflo, is the one step that occasionally benefits from whoever manages your CRM being involved, since it involves mapping data fields, but this is guided rather than something you have to build from scratch. The whole process typically takes 5 to 30 minutes depending on how many integrations you connect on day one, and you can start with just call answering and calendar booking, then add CRM integration and territory routing once you have seen it work. There is no software to install on office computers or vehicles, since Voksha operates entirely on the phone line itself.