Should I just hire a part-time front desk receptionist instead of using Voksha?

For Salons & Spas

It depends on what you actually need covered. A part-time receptionist working, say, 20 hours a week at $16 to $20 an hour costs roughly $1,300 to $1,600 a month before payroll tax, workers' comp, and training time, and only covers the hours they are scheduled, typically your busiest daytime shifts. Calls that come in before opening, after closing, on their day off, or during their lunch break still go unanswered unless you also have a stylist grab the phone between clients. Voksha's Premium plan at $99 a month covers 150 calls with 24/7 answering, meaning the 9pm caller trying to book tomorrow's appointment gets answered the same as a 2pm caller, something no part-time hire can match without overtime costs. The honest comparison is not receptionist-versus-Voksha as an either-or, many salons run both: a receptionist for the in-person front desk experience, checkout, retail sales, and greeting walk-ins, with Voksha handling the phone specifically so the receptionist is not torn between a client at the counter and a ringing line. If your salon is small enough that a receptionist genuinely has time to answer every call without ever missing one, and your budget supports a full-time hire, a human answering every call has real value, especially for building personal relationships with regulars. But for the common scenario, a salon where the front desk person is also checking out clients, restocking retail, and managing walk-ins, phone coverage is the first thing that slips, and that is specifically the gap Voksha is priced and built to close at a fraction of even part-time payroll cost.