What happens if my salon gets more calls in a month than my plan includes?

For Salons & Spas

You are never cut off. Once you exceed the calls included in your plan, each additional call is billed at $1, whether it is on Starter (15 calls included) or Premium (150 calls included). There is no penalty rate, no forced upgrade mid-month, and no risk of Voksha stopping answering because you hit a cap. For salons, this matters most around predictable spikes: the week before prom and homecoming, the run-up to the holidays when everyone wants a blowout or color refresh, and Mother's Day weekend for spas. A salon on Premium that normally uses 90 to 110 calls a month might see 220 calls in the two weeks before New Year's Eve. That extra 70 calls costs $70, and if even three of them convert into a $150 color service or a $120 spa package, the overage pays for itself many times over. If a salon notices it is routinely running 40 to 60 calls over its plan every month, that is a signal to move up a tier rather than keep paying overage rates, and because billing is month-to-month, switching plans takes effect on the next cycle without a penalty for downgrading later if the volume was seasonal. The practical takeaway is that you should size your plan to your typical month, not your peak month, and let the $1 overage absorb the spikes instead of overpaying for capacity you only need a few weeks a year.