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Property Management Companies

What's the actual ROI on Voksha for a company managing around 500 units?

Avi NashVP of Growth

For Property Management Companies

Start with the cost side: a 500-unit portfolio generating roughly 400 to 700 calls a month typically lands on Premium plus overage or Enterprise, somewhere between $350 and $990/month depending on volume, call it $6,000 to $12,000/year. Now the return side. On leasing, even a modest reduction in after-hours lead loss, say retaining 2 additional leases a year that would have otherwise gone to a faster-responding competitor, at an average rent of $1,750/month and a 12-month lease, is $42,000 in retained annual rent revenue plus the vacancy days saved on those units. On maintenance, avoiding even one serious unaddressed emergency (a burst pipe causing water damage, a no-heat complaint escalating to a habitability claim) a year easily saves $5,000 to $25,000 in avoided repair and liability cost. On staffing, offloading routine tenant questions and work order intake from your team means each property manager can realistically handle more units without adding headcount, going from managing roughly 100 to 150 units per staff member toward 200 to 300, which for a 500-unit portfolio can mean running with one fewer full-time property manager, saving $55,000 to $75,000/year in salary. Even conservatively counting only the leasing and maintenance-avoidance numbers, the return is 5 to 10x the subscription cost annually, before counting the staffing efficiency gain at all. The honest caveat: this ROI depends on your portfolio actually having meaningful after-hours call volume and emergency exposure, a portfolio with very low call volume or minimal maintenance risk will see a smaller, though still positive, return.

Start with the cost side: a 500-unit portfolio generating roughly 400 to 700 calls a month typically lands on Premium plus overage or Enterprise, somewhere between $350 and $990/month depending on volume, call it $6,000 to $12,000/year. Now the return side. On leasing, even a modest reduction in after-hours lead loss, say retaining 2 additional leases a year that would have otherwise gone to a faster-responding competitor, at an average rent of $1,750/month and a 12-month lease, is $42,000 in retained annual rent revenue plus the vacancy days saved on those units. On maintenance, avoiding even one serious unaddressed emergency (a burst pipe causing water damage, a no-heat complaint escalating to a habitability claim) a year easily saves $5,000 to $25,000 in avoided repair and liability cost. On staffing, offloading routine tenant questions and work order intake from your team means each property manager can realistically handle more units without adding headcount, going from managing roughly 100 to 150 units per staff member toward 200 to 300, which for a 500-unit portfolio can mean running with one fewer full-time property manager, saving $55,000 to $75,000/year in salary. Even conservatively counting only the leasing and maintenance-avoidance numbers, the return is 5 to 10x the subscription cost annually, before counting the staffing efficiency gain at all. The honest caveat: this ROI depends on your portfolio actually having meaningful after-hours call volume and emergency exposure, a portfolio with very low call volume or minimal maintenance risk will see a smaller, though still positive, return.

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