How does pricing and call volume work as our PT group grows from a few clinics to many?

For Physical Therapy Clinics

Pricing scales with total combined call volume across locations rather than a per-location fee, which is a meaningfully different cost structure than hiring additional front desk staff at each new clinic. A group with 3 locations each seeing similar call volume to a standalone busy clinic (150-300 calls a week per location) would combine to 450-900+ calls a week, well beyond Premium's 150-call included volume, making Enterprise the appropriate tier, where a custom call volume is negotiated based on your group's actual combined pattern rather than paying per-call overage at scale. The advantage of this structure as a group grows is that adding a 4th or 5th location doesn't require negotiating a new contract or standing up new front desk hiring and training at each site before opening; call coverage can be configured for a new location as part of Enterprise onboarding, and the location goes live with full phone coverage on day one rather than being short-staffed at the front desk while a new hire is trained. Since Enterprise plans include HIPAA and GDPR compliance features as standard, a growing group doesn't need to re-evaluate compliance posture each time it adds a location handling PHI through phone intake. Groups should periodically review actual call volume by location as they scale, since a newer, less-established clinic may have lower call volume initially while a flagship location may be driving disproportionate volume, information Enterprise account management can use to adjust the negotiated call volume as the group's overall pattern shifts.