How long does onboarding take for a group practice with multiple clinicians and different specialties?

For Mental Health Practices

Initial setup, meaning phone forwarding and calendar connection, takes the same 5-30 minutes regardless of practice size, but a group practice with several clinicians typically spends an extra hour or two configuring routing logic before going fully live. The reason is that group practices need Voksha to match callers to the right clinician based on specialty (a child and adolescent specialist versus a couples therapist versus an EMDR-trained trauma specialist), insurance panel (not every clinician in a group is in-network with every plan the practice accepts), and current availability, since caseloads and open slots differ across clinicians. You provide this as a routing table during setup: which clinicians see which client types, which insurance plans each one accepts, and each clinician's individual calendar so Voksha books against real per-clinician availability rather than a single shared calendar that does not reflect who actually has an opening. Crisis protocol configuration is typically standardized across the whole practice rather than per-clinician, since after-hours crisis coverage is usually a shared on-call rotation. Most group practices do a phased rollout: connect one or two clinicians' calendars first, validate that routing and booking accuracy hold up over a week of real calls, then add the remaining clinicians once the configuration is confirmed. This staged approach catches routing mistakes, like a call for a specialty the practice does not actually offer, before it affects the whole practice's call volume.