Is Voksha HIPAA compliant?

HIPAA compliance with a signed BAA, GDPR and CCPA compliance, and a 99.9% uptime SLA come with the Enterprise plan (from $990/month). On every plan, Voksha is SOC 2 compliant and ISO 27001 compliant, with AES-256 encryption at rest and TLS 1.2+ in transit.

Can it handle mental health crisis calls appropriately?

Yes. Voksha follows your crisis protocol and screening questions. Callers who describe an emergency (such as risk of harm) are given crisis line numbers like 988 and local emergency services, and you are alerted right away. Non-emergency new clients have their details taken for a consultation. Voksha doesn't give clinical advice.

Does it work with my practice's calendar or software?

Calendar booking and integrations are on the Premium plan. You can connect Google Calendar, Microsoft Outlook, or Apple iCloud yourself from the dashboard. For other practice software, ask Voksha support what can be set up on Premium or Enterprise.

Can it check a client's mental health insurance benefits?

Voksha doesn't contact insurance carriers. It collects the caller's carrier, plan, and member ID on the call and passes them to your team, so you can check benefits before the first session.

What happens when a client cancels or wants to move a session?

Voksha takes the request on the call and notifies you immediately with the client's details and what they asked for, so you can apply your cancellation policy yourself. Changing an existing session is handled by your team rather than by the AI.

How much does a mental health answering service cost with Voksha?

Plans start at $14/month for 15 calls, then $1 per additional call, with a $99/month Premium tier for 150 calls that adds booking. There are no per-minute charges or after-hours premiums.

Is intake handled with privacy and care?

Yes. Voksha is SOC 2 compliant and encrypts call data, captures new-client intake using your script, and on Premium, after-hours emergency routing sends urgent calls to your on-call clinician based on rules you set.

Can it book appointments after hours and in other languages?

Voksha answers 24/7 and books sessions on Premium. It speaks English on Starter, two languages on Premium, and more on Enterprise.

AI Receptionist for Mental Health Practices · Updated Aug 2026

24/7 Confidential Call Answering for Mental Health Practices

Mental health needs don't follow 9-5 schedules. Voksha answers every call 24/7, follows your crisis protocol, takes new-client details, collects insurance information, and books sessions on Premium-so your practice fills without administrative burnout.

Get started 1-888-488-1811

Mental Health Practices

By the Numbers.

24/7
Answers nights, weekends and holidays: 32%
of calls arrive outside weekday 9-to-5: Source: Voksha After-Hours Economy report; 80–85%
of voicemail callers hang up without a message: Source: Voksha After-Hours Economy report; $14/mo
Starter plan, 15 calls included

The Problem

Challenges Mental Health Practices Face.

Sound familiar? You're not alone.

Challenge

Missing calls after hours-people in distress often reach out at night, when no one is there to answer

Challenge

New client inquiries going unanswered-losing people to therapists who get back to them first

Challenge

Therapists can't answer during sessions-losing referrals because the phone goes to voicemail all day

Challenge

Insurance questions eating up time-chasing carrier, plan, and member details before a first session

Challenge

Late cancellations without notice-losing income from unfilled time slots

Challenge

Privacy concerns-messages and voicemails left in places that don't feel confidential

Challenge

Administrative work stealing clinical time-hours every week spent on scheduling and phone calls

The Solution

How Voksha Solves This.

Built specifically for mental health practices.

Designed for Mental Health Practices

Voksha answers the calls you can't, following a script you write for your business. Booking and integrations are on Premium.

24/7 confidential answering-every call is picked up on the first ring, and on Premium Voksha books consultations and ongoing sessions on your calendar
Crisis protocol handling-follows your script to recognize emergencies and give crisis line numbers such as 988 and local emergency services
New client intake-collect presenting concerns, insurance, previous therapy, and referral source using your intake script
Insurance details-collect the caller's carrier, plan, and member ID so your team can check benefits before the first session
Discreet call summaries-you get a summary of every call, and Voksha never discusses one client with another caller
Availability rules-on Premium, Voksha offers only open times from your calendar, with the notice periods and buffers you set
Session questions-answer common questions about fees, online versus in-person sessions, and what to expect, using your script

Voksha for Mental Health Practices

24/7

Answers nights, weekends and holidays

32%

of calls arrive outside weekday 9-to-5

Source: Voksha After-Hours Economy report

80–85%

of voicemail callers hang up without a message

Source: Voksha After-Hours Economy report

$14/mo

Starter plan, 15 calls included

Use Cases

How Mental Health Practices Use Voksha.

See how mental health practices put Voksha to work every day.

Confidential Scheduling

Answer every call 24/7 and, on Premium, book therapy sessions straight onto your calendar.

Crisis Protocol

Recognize emergency situations and give callers the crisis resources, hotlines, and emergency contacts you choose.

Insurance Details

Collect the caller's carrier, plan, and member ID so your team can check coverage before the first appointment.

New Client Intake

Collect presenting concerns and referral information, then alert you so you can follow your intake process.

FAQ

Common Questions
About Voksha.

Get started

: HIPAA compliance with a signed BAA, GDPR and CCPA compliance, and a 99.9% uptime SLA come with the Enterprise plan (from $990/month). On every plan, Voksha is SOC 2 compliant and ISO 27001 compliant, with AES-256 encryption at rest and TLS 1.2+ in transit.
: Yes. Voksha follows your crisis protocol and screening questions. Callers who describe an emergency (such as risk of harm) are given crisis line numbers like 988 and local emergency services, and you are alerted right away. Non-emergency new clients have their details taken for a consultation. Voksha doesn't give clinical advice.
: Calendar booking and integrations are on the Premium plan. You can connect Google Calendar, Microsoft Outlook, or Apple iCloud yourself from the dashboard. For other practice software, ask Voksha support what can be set up on Premium or Enterprise.
: Voksha doesn't contact insurance carriers. It collects the caller's carrier, plan, and member ID on the call and passes them to your team, so you can check benefits before the first session.
: Voksha takes the request on the call and notifies you immediately with the client's details and what they asked for, so you can apply your cancellation policy yourself. Changing an existing session is handled by your team rather than by the AI.
: Plans start at $14/month for 15 calls, then $1 per additional call, with a $99/month Premium tier for 150 calls that adds booking. There are no per-minute charges or after-hours premiums.
: Yes. Voksha is SOC 2 compliant and encrypts call data, captures new-client intake using your script, and on Premium, after-hours emergency routing sends urgent calls to your on-call clinician based on rules you set.
: Voksha answers 24/7 and books sessions on Premium. It speaks English on Starter, two languages on Premium, and more on Enterprise.