Does a group practice with several clinicians need the Premium or Enterprise plan?

For Mental Health Practices

It depends on combined call volume across all clinicians, not headcount. A group practice with 4-8 therapists sharing a front desk line typically generates 300-600 calls a month once you add up new client inquiries, session rescheduling, insurance verification calls, and crisis-adjacent after-hours calls across every clinician's caseload. That volume usually lands you on Premium ($99/month, 150 calls included, then $1/call overage) with meaningful overage most months, or it justifies moving to Enterprise, which starts at $990/month with a custom call volume negotiated to your actual pattern. Enterprise also includes HIPAA and GDPR compliance features, which matters more as a group practice grows because you are now routing protected health information for more clients across more clinicians, increasing the volume of confidential intake and scheduling data flowing through the phone line. A useful way to decide is to total your practice's actual call logs for a typical month, including the calls that currently go to voicemail and never get logged because no one answered. Groups consistently undercount their real call volume this way. If your group is still under 150 calls a month combined, Premium covers you with room. If you are consistently pushing 300+ calls or operating more than one practice location, Enterprise's custom volume pricing is usually cheaper per call than paying Premium overage every month, and it comes with the compliance tier appropriate for a larger operation.