How does Voksha handle a caller asking about sliding scale fees or reduced-cost sessions?

For Mental Health Practices

You configure Voksha with your practice's actual sliding scale policy, including whether you offer it at all, what the range is, whether it is limited to a certain number of slots or specific clinicians, and what information, if any, is needed to qualify, so a caller asking about affordability gets an accurate, consistent answer rather than an evasive one or a promise the practice cannot actually keep. Affordability questions are common enough in mental health intake calls that leaving this unconfigured means either Voksha cannot answer the question at all, forcing a callback that adds friction right at the moment a hesitant prospective client is deciding whether to pursue therapy, or worse, giving an inaccurate answer about availability or pricing. Many practices configure a tiered response: state the standard self-pay rate and insurance-accepted options first, and if the caller indicates cost is a barrier, mention sliding scale availability and either check real-time availability of sliding-scale slots against your calendar or take the caller's information for staff follow-up if sliding-scale slots are limited and require an individual eligibility conversation. This is also a place where crisis-adjacent sensitivity matters, since a caller mentioning financial stress in the context of describing why they need therapy should still receive full, respectful engagement rather than the tone shifting because the practice is discussing cost. Practices that update their sliding scale availability periodically, for example when existing sliding-scale clients graduate from treatment and open up a slot, should treat updating this configuration as a routine task alongside updating clinician availability generally.