How does setup actually work for a therapy practice's existing phone line?

For Mental Health Practices

Setup typically takes 5-30 minutes and does not require a new phone number. You connect your existing practice line through call forwarding, either forwarding on busy and no-answer so Voksha only picks up overflow while you are in session, or forwarding all calls for full after-hours and business-hours coverage. Most solo and small group practices use a VoIP line through a provider like RingCentral, Google Voice, or a line bundled with their EHR, all of which support standard conditional call forwarding without new hardware. The second step is connecting your scheduling calendar, Google Calendar, Outlook, or Calendly are supported directly, so Voksha books against your real, live availability rather than a static list of open slots. The third and most important step for this industry is configuring the call script itself: what Voksha asks new clients (presenting concern at a high level, insurance, previous therapy history, referral source), how it distinguishes routine scheduling from a crisis-flagged call, what it says to confirm a session (time only, never the nature of the appointment), and your buffer and minimum-notice rules between sessions. Practices running SimplePractice, TherapyNotes, TheraNest, or ICANotes do not need to migrate anything, since Voksha works off your connected calendar rather than replacing your EHR. A common rollout is a one-week soft launch routing only after-hours and lunch-hour overflow to Voksha, reviewing call transcripts for accuracy on the crisis protocol specifically, then expanding to full-day coverage once the script is confirmed to be handling sensitive calls correctly.