How do we make sure Voksha doesn't overpromise or say something inappropriate about treatment outcomes to a prospective client?

For Mental Health Practices

This is a scripting and configuration responsibility your practice controls directly, since Voksha operates from the language and boundaries you configure rather than generating open-ended clinical claims on its own. The relevant safeguard is keeping the intake and marketing-adjacent language factual and procedural, describing what the consultation process involves, what your practice specializes in in general terms, and logistics like session length and format, while avoiding any language that promises specific outcomes, cure, or guaranteed results, which is both a genuine ethical boundary in mental health specifically, where treatment response is individual and unpredictable, and something most state licensing boards and ethics codes explicitly caution against in any client-facing communication. Practices should write this configuration the same way they would write website copy or a client-facing brochure, meaning it should be reviewed the same way you would review any other public-facing description of your practice's services, since a prospective client's very first substantive interaction with your practice is often this phone call rather than the initial consultation itself. If your practice's clinical director or a compliance-minded partner reviews client-facing materials before publishing, that same review should extend to the intake and general-inquiry scripts configured into Voksha before go-live. Because every call is logged and reviewable as a transcript, practices can also periodically audit a sample of real calls to confirm the actual conversation matched the configured script and did not drift into inappropriate territory over time, catching any issue early rather than discovering it after a client complaint.