Would it make more sense to just hire a part-time receptionist instead of using Voksha?

For Mental Health Practices

It depends on what you actually need covered. A part-time receptionist working 20 hours a week at a typical administrative wage plus payroll tax and any benefits commonly costs a solo or small group practice $1,500-$2,500/month, and even a full 20-hour week does not cover true 24/7 availability, meaning after-hours calls, weekend calls, and calls during the receptionist's own lunch break or sick days still go unanswered unless you build in backup coverage. Voksha's Premium plan at $99/month for 150 calls, with realistic overage, typically lands well under $200/month for a practice of that size and covers every hour of every day without gaps, sick days, or turnover risk. The honest tradeoff is that a human receptionist brings judgment and warmth to complex, ambiguous situations, in-person client check-ins, a distressed walk-in, or a nuanced scheduling conflict, in a way an AI system does not fully replicate, and a receptionist can also take on tasks Voksha does not do, filing, mail, greeting in-office clients. Many growing practices land on a hybrid: keep a receptionist for in-office hours and administrative tasks beyond the phone, and route after-hours, lunch-break, and overflow calls to Voksha, which is functionally the coverage a receptionist alone cannot provide regardless of budget. For a solo therapist without the budget or space for a receptionist at all, Voksha is very often the entire phone-coverage solution rather than a supplement to one, at a fraction of even part-time staffing cost.