Can Voksha handle calls that come through an Employee Assistance Program (EAP) referral?

For Mental Health Practices

Yes, though EAP calls typically need a distinct intake path configured separately from your general new-client flow, since EAP clients arrive with different information and different constraints than a self-referred or insurance client. An EAP referral usually comes with a limited number of pre-authorized sessions (commonly 3-8 sessions depending on the employer's EAP contract), a specific authorization or case number from the EAP administrator, and no direct insurance billing for those initial sessions since the employer's EAP contract covers them. During setup, you configure Voksha to ask EAP callers for their authorization or case number and the name of the EAP administrator (common ones include ComPsych, Optum, and Lyra Health, among others depending on region and employer), route them to clinicians in your practice who are credentialed with that specific EAP network, and flag the session limit so your billing staff knows when a client is approaching the end of their authorized EAP sessions and may need a transition conversation about continuing under insurance or self-pay. This routing matters because not every clinician in a group practice is necessarily credentialed with every EAP network your practice contracts with, similar to insurance panel routing. Voksha does not manage the EAP authorization process itself, meaning it does not contact the EAP administrator to verify or extend authorization, that remains a task for your practice's billing or intake staff, but it does correctly capture and flag the information needed so that follow-up happens without the client having to repeat themselves on a second call.