Can Voksha book either an in-person session or a telehealth session depending on what the client wants, in the same call?

For Mental Health Practices

Yes, this is a standard configuration for practices offering both formats, which describes most mental health practices today given how widely teletherapy has been adopted since 2020. During the call, Voksha asks whether the client prefers in-person or telehealth, and for practices where clinicians have different rules for each, some clinicians may only offer telehealth, some may require an initial in-person intake before transitioning to telehealth, or scheduling buffers differ between formats, that logic is built into the routing so the client is only offered options that are actually available to them. For a telehealth booking, Voksha's role extends slightly beyond just scheduling: it sends the secure video link and setup instructions for whichever platform your practice uses, commonly SimplePractice Telehealth, Zoom for Healthcare, or Doxy.me, ahead of the session, and can remind the client what to expect, such as testing their camera and microphone or finding a private space for the session, which matters clinically since privacy during a telehealth session is the client's responsibility in a way it is not for an in-person office visit. For practices with state-specific telehealth licensure rules, meaning a clinician can only see a client via telehealth if licensed in the state the client is physically located in at the time of the session, that constraint should be configured into the routing so Voksha does not book a telehealth session across a state line the clinician is not licensed to practice in, a genuine and consequential regulatory boundary in mental health telehealth specifically that differs from most other industries offering remote service options.