We have a complicated membership structure with multiple tiers and add-ons, will setup handle that accurately?

For Fitness Studios

Yes, but this is exactly the case where taking the full 20-30 minutes during setup (rather than rushing through it) pays off, since membership-tier accuracy is one of the most common places studios catch configuration gaps if they skip detail. A typical complex structure, say a base unlimited membership, a limited 8-classes-a-month tier, an off-peak-only discounted tier, add-on personal training bundles, and a family or referral discount, all need to be entered individually with their exact pricing, restrictions, and what's included, so the AI doesn't default to vague or incorrect answers when a caller asks a specific comparison question like "what's the difference between your unlimited and 8-class plan, and can I add PT sessions to either one." During onboarding, studios typically walk through their actual rate sheet or website pricing page as the source document, which usually surfaces any internal inconsistencies (an outdated price still listed somewhere, a tier that's technically discontinued but still occasionally quoted) worth cleaning up anyway. Once configured, the AI applies this consistently on every call, which is actually a meaningful upgrade over relying on individual staff members to remember every tier's exact restrictions correctly, since studios with 4-5+ tiers commonly find their own front desk staff give slightly different answers depending on who's working. It's worth revisiting this configuration whenever pricing changes, a seasonal promotion runs, or a new tier launches, updating it takes a few minutes and should happen before the change goes live publicly, not after, so the AI's answers stay in sync with what's on your website and booking page.