Can it accurately answer questions about class difficulty and whether a beginner should try a specific format?

For Fitness Studios

It can give accurate, configured guidance based on how you've described each class format, but it's worth understanding the boundary of what that means. During setup, a studio provides the description, intensity level, and any prerequisites for each class type, whether a specific spin class is high-intensity interval-based versus a recovery-paced ride, whether a Pilates reformer class requires prior mat experience, or whether a HIIT bootcamp modifies for beginners. Voksha uses that configured information to answer a caller's question consistently, "our 6am format is our most intense, most first-timers start with the 9am class instead," the same way a well-trained front desk staffer would if they knew your programming well. What it won't do, and shouldn't, is give personalized medical or fitness advice, telling a caller with a specific health condition or injury history whether a class is safe for them requires actual expertise and liability awareness that belongs with a trainer or instructor, not a phone AI. When a caller asks something in that territory, "I have a bad knee, is this class okay for me", the appropriate response is to acknowledge the question, encourage them to discuss it with an instructor before or during their first visit, and note it for staff so someone can follow up personally rather than the AI making a call it isn't qualified to make. This mirrors how well-run studios already train front desk staff, general format guidance is fine to give confidently, medical judgment gets deferred to trainers, and configuring the AI to draw that same line keeps it consistent with good in-person practice.