How does Voksha handle a caller who is a minor requesting an appointment?

For Chiropractors

Voksha is configured to require parent or guardian involvement for any patient under 18, consistent with standard chiropractic practice policy and most state consent requirements for treating minors. If a call comes in from someone who identifies as under 18 or the context makes it apparent, a teenager calling about a sports injury, for example, Voksha's script directs the conversation toward getting a parent or guardian on the line or having them call back, rather than booking an appointment or completing intake directly with the minor. This is a real and common scenario for chiropractic practices given how much youth sports and school athletics drive teen injury visits, hamstring strains, back pain from overuse, minor sports collisions, and it's worth configuring your specific practice policy clearly during setup: some practices require the parent physically present at the first visit and are comfortable with the teen scheduling by phone as long as a parent confirms, while others require the parent to be the one making the call and providing consent information before any appointment is booked. Insurance and billing information almost always needs to come from the parent or guardian regardless, since the minor typically isn't the policyholder, so Voksha captures the appointment request and flags it for staff to complete the intake once a parent is reachable, rather than proceeding with incomplete consent and billing information. Getting this rule right during setup avoids both an awkward call-back situation and any question later about whether proper consent process was followed.