Do PI case calls or insurance verification calls count differently against my plan?

For Chiropractors

No. Every inbound call counts as one call against your plan's included volume regardless of what happens on it, whether it's a 30-second reschedule, a routine adjustment booking, or a 6-8 minute personal injury intake call where Voksha is capturing accident date, vehicle details, injury description, and attorney contact information. This matters for chiropractic offices because PI and insurance-related calls tend to run longer and require more back-and-forth than a simple booking call, and a per-minute pricing model would penalize exactly the calls that are most valuable to capture correctly. A PI case that gets fully documented on the first call, including whether there's an attorney involved and whether a lien or letter of protection will be needed, is worth far more to a practice than a routine adjustment, since PI cases commonly bill $3,000-$8,000 or more in total treatment over the life of the case, so there's no cost disincentive to letting Voksha take the time needed to get those details right. The same applies to insurance verification calls, where Voksha may need to walk a new patient through their carrier, plan type, and whether they have a referral or authorization requirement. Because pricing is strictly per-call, a practice doing heavy PI volume or extensive insurance verification work doesn't pay more per call for those higher-value, higher-detail conversations; the only thing that changes the bill is total call count, which is the same metric whether the call was simple or complex.