Can Voksha flag Medicare coverage limits during new patient intake calls?

For Chiropractors

Yes, and it's worth configuring specifically because Medicare's chiropractic coverage is unusually narrow: Medicare Part B covers only chiropractic manipulative treatment for documented spinal subluxation, and does not cover the initial exam, X-rays, or any other services a chiropractor commonly provides, which surprises a lot of new Medicare patients who assume their visit is fully covered like a standard medical appointment. During intake, Voksha can be configured to ask whether a new patient is on Medicare, and if so, flag the call so your billing staff knows to prepare an Advance Beneficiary Notice for any non-covered services, the exam, X-rays, or maintenance-only adjustments not tied to active treatment of subluxation, before the patient's first visit, rather than surprising them with a bill afterward. This doesn't replace your practice's own Medicare billing compliance process, which still needs a doctor and biller who understand active treatment documentation requirements and medical necessity standards specific to chiropractic manipulative treatment claims, but it does mean the front desk isn't discovering a Medicare coverage gap mid-visit or after the fact. For practices with a meaningful Medicare patient base, which is common for chiropractic offices given how much back and neck pain treatment skews toward an older population, this small intake configuration reduces billing disputes and out-of-pocket surprises that otherwise become time-consuming phone calls and occasional bad reviews weeks after the visit.