What happens if a patient calls asking about medication or prescription refills?

For Chiropractors

Chiropractors don't prescribe medication in most states, since chiropractic scope of practice is centered on manual manipulation, physical therapy modalities, and conservative musculoskeletal care rather than pharmaceutical treatment, so this call type is genuinely rare compared to a medical practice, but it does come up, usually from a patient confusing their chiropractor with their primary care physician or asking whether the chiropractor can help with pain medication for symptoms they're also being treated for elsewhere. Voksha is configured to recognize this and redirect appropriately: explaining that the chiropractor doesn't prescribe medication and, where relevant, capturing the request as a note for the treating doctor if it's tied to an active treatment plan, for example, a patient asking whether their PI attorney's requested pain management referral has been sent, rather than attempting to answer a clinical medication question it isn't positioned to answer. If your practice works alongside pain management physicians or physical therapists as part of a broader treatment network, particularly common in PI cases where a patient may be under coordinated care with multiple providers, Voksha can capture the caller's question and flag it for staff to route to the appropriate provider in that network rather than leaving the patient without an answer. This is a low-volume edge case for most chiropractic offices, but configuring even a brief, clear response prevents an awkward or confusing call and correctly sets expectations about what the practice does and doesn't provide, which matters for patient trust, especially with new patients still learning what chiropractic care does and doesn't cover.