Ruby Pricing
Ruby Receptionist Pricing in 2026.
Ruby Receptionists costs $250 per month for 50 minutes, $395 for 100, $720 for 200 and $1,725 for 500 minutes, as published on ruby.com as of September 2026. Overage is reported at $4.00 to $5.40 per minute, and calls reportedly round up to the full minute. At 100 three-minute calls, expect about $1,160 a month.
Prices checked September 2026
Ruby Plans and Prices.
Plan prices and minutes are from ruby.com. Ruby does not list overage rates on its pricing page; the rates shown are as reported by CloudTalk in August 2026, which also reports larger tiers up to 2,500 minutes ($7,875/mo) and custom quotes above that. Ruby says optional AI enhancements are included in all plans at no extra cost.
| Plan | Price | Included | Extra usage |
|---|---|---|---|
| Starter (Call Ruby 50) | $250/mo | 50 minutes | $5.40/min (reported) |
| Basic (Call Ruby 100) | $395/mo | 100 minutes | $4.50/min (reported) |
| Popular (Call Ruby 200) | $720/mo | 200 minutes | $4.40/min (reported) |
| Professional (Call Ruby 500) | $1,725/mo | 500 minutes | $4.00/min (reported) |
Prices checked September 2026. Sources: Ruby pricing page; CloudTalk: Ruby Receptionist Pricing 2026 (Aug 2026). Vendor prices change; confirm with Ruby before buying.
Cost Math
What Ruby Costs at 50, 100 and 200 Calls.
Assumes an average of 3 billable minutes per call (150, 300 and 600 minutes a month) and picks the cheapest published plan at each volume. Voksha bills per call, so call length does not change its price. Ruby figures use the four plans shown on ruby.com and reported overage rates; Ruby reportedly sells more tiers, which could lower the bill at some volumes. Reported billing counts hold time and wrap-up, so real billable minutes can run higher than talk time.
| Calls per month | Ruby (estimated) | Voksha |
|---|---|---|
| 50 calls | $620Basic $395 + 50 minutes at a reported $4.50 | $49Starter $14 + 35 extra calls at $1 |
| 100 calls | $1,160Popular $720 + 100 minutes at a reported $4.40 | $99Premium $99 (150 calls included) |
| 200 calls | $2,125Professional $1,725 + 100 minutes at a reported $4.00 | $149Premium $99 + 50 extra calls at $1 |
Before You Sign
Billing Details and Who Ruby Fits.
Billing rules that change the real Ruby bill, and the businesses Ruby genuinely suits.
Hidden costs and billing gotchas
- Overage is reported at $5.40 per minute on the 50-minute plan, falling to $4.00 on the 500-minute plan (CloudTalk, August 2026).
- Calls reportedly round up to the next full minute, so a 10-second call bills as 60 seconds. Hold time and post-call wrap-up reportedly count toward minutes; calls under 10 seconds reportedly do not.
- A 3% surcharge on credit card payments is reported; paying by ACH or check reportedly avoids it.
- In its favor, Ruby states there are no fees for activation, onboarding, setup, customization or coverage during certain periods, and terms are reported as 30-day rolling with a 21-day money-back guarantee for new customers.
Who Ruby is best for
- Businesses that want a live human receptionist to answer every call.
- Low-volume professional practices where each call is high value and a personal touch justifies per-minute pricing.
- Teams that also want live website chat, which Ruby sells on its own or bundled with call answering.
A Per-Call Alternative to Ruby.
Voksha AI receptionist
Voksha answers every call 24/7, books appointments, captures leads and sends your team a summary. It bills per call, not per minute, so long calls, hold time and rounding never change the price.
- Starter: $14/month with 15 calls included
- Premium: $99/month with 150 calls included
- Enterprise: from $990/month with custom call volume
- $1 per additional call on Starter and Premium, no setup fee, cancel anytime
Read the full Voksha vs Ruby comparison, see Voksha pricing, or estimate your return with the AI receptionist ROI calculator.
As of September 2026, Ruby lists $250 per month for 50 minutes, $395 for 100 minutes, $720 for 200 minutes and $1,725 for 500 minutes of live receptionist time. Overage is reported at $4.00 to $5.40 per minute depending on the plan.
Ruby charges per minute of receptionist time. Calls are reported to round up to the next full minute, and hold time and wrap-up are reported to count toward your minutes.
Ruby states it charges no activation, onboarding, setup or customization fees. Third-party reviews report 30-day rolling terms, a 21-day money-back guarantee for new customers, and a 3% surcharge on credit card payments.
At an average of 3 minutes per call, 100 calls is about 300 minutes. On the plans shown on ruby.com that works out to roughly $1,160 a month: the $720 Popular plan plus 100 overage minutes at a reported $4.40. Voksha handles 100 calls on its $99 Premium plan.
AI receptionists are usually far cheaper for routine calls. Voksha starts at $14 per month for 15 calls and $99 for 150 calls, billed per call with no per-minute meter. Ruby remains the better fit if you specifically want a live person on every call.
It depends on call value and volume. For a practice where each call is worth hundreds of dollars and callers expect a person, Ruby can be worth it. For higher volumes of routine calls such as bookings and FAQs, per-minute human pricing adds up quickly.
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