Intercom · Helpdesk · Updated Oct 2026
Voksha + Intercom
Phone calls answered on the first ring and logged in your Intercom inbox with the caller's details and a summary, so your team can follow up.
What is an AI receptionist with Intercom?
Voksha answers your phone, asks callers the questions you set and captures their details. Once Voksha support has connected Intercom, Voksha sends the call summary and the caller's details to Intercom, so phone calls show up in the inbox your team already uses for chat and email. Your team can then follow up by chat, email or a phone call of their own. Integrations are available on Premium and Enterprise.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). Intercom is set up with Voksha support.
How It Works
Voksha + Intercom Together.
What happens on a call once Intercom is connected (Premium and Enterprise plans).
Calls Logged in Intercom
After a call, Voksha sends the caller's details and a summary of the conversation to Intercom, so your team can reply in context.
Urgent Calls Flagged
Calls that match what you have told Voksha counts as urgent are flagged so your team can deal with them first.
Your Questions Answered Up Front
Voksha asks the questions you set, so your team does not have to go back to the caller for basic details.
Transfer to Your Team
When a caller needs a person, Voksha can transfer the call to your team, and the summary in Intercom shows what was already discussed.
Benefits of Voksha + Intercom.
Phone Calls Next to Chat and Email
Phone conversations show up in Intercom alongside your chat and email, so your team has the full picture without switching tools.
Fits How You Already Work
Your team keeps working in Intercom the way they do today; phone calls simply become another source of conversations.
Easy Follow-Up
After a call, your team can reply from Intercom by chat or email, or call the customer back themselves, with the call summary in front of them.
Real-World Use Cases.
A Small Software Company
A small software company that supports customers through Intercom chat adds a phone line answered by Voksha. Phone calls land in the same Intercom inbox the team already watches.
An Online Course Business
An online course creator has Voksha answer calls from people asking about upcoming courses. Each call is logged in Intercom so the owner can follow up by email with the details they asked for.
A Subscription Box Company
A small subscription business has Voksha take calls about deliveries and account changes. Unhappy callers are flagged in Intercom so the owner can reply personally.
Integrations, including Intercom, are available on Premium ($99/month, 150 calls included) and Enterprise, and Voksha support sets up the connection for you. Starter does not include integrations; it answers your calls, captures the caller's details and sends you a call summary.
Voksha captures the caller's name, phone number and any other details you asked for, and sends them with the call summary. Voksha support will set up how new callers appear in Intercom when they connect it.
Call details are kept in your Voksha dashboard. Intercom receives the call summary and the caller's details so your team can act on them there.
Pair Intercom with the right Voksha setup
Industries that use this
Activate the
Intercom Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the Intercom connection with you.