Freshdesk · Helpdesk · Updated Oct 2026
Voksha + Freshdesk
Every support call answered on the first ring and logged in Freshdesk with the caller's details, so your team never has to type up phone notes.
What is an AI receptionist with Freshdesk?
Voksha answers your support line around the clock, asks callers the questions you set and captures their details. Once Voksha support has connected your Freshdesk account, Voksha creates a ticket in Freshdesk for each call with the caller's contact details and a summary of the conversation. Your team works the tickets as usual, and callers who need a person right away can be transferred to your team. Integrations are available on Premium and Enterprise.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). Freshdesk is set up with Voksha support.
How It Works
Voksha + Freshdesk Together.
What happens on a call once Freshdesk is connected (Premium and Enterprise plans).
A Ticket for Each Call
After a call, Voksha creates a Freshdesk ticket with the caller's contact details, a summary of the conversation and the reason they called.
Urgent Calls Flagged
Calls that match what you have told Voksha counts as urgent are flagged so your team can see and handle them first.
Your Intake Questions Answered Up Front
Voksha asks the questions your team would ask, so the ticket already has the details they need and nobody has to call back just to ask for an account number.
Transfer to Your Team
When a caller asks for a person or the issue needs one, Voksha can transfer the call to your team, and the ticket records what was already said.
Benefits of Voksha + Freshdesk.
Handle More Calls Without Hiring
Voksha answers common questions from the information you give it and passes the rest to your Freshdesk team, so a small team can keep up with a busy phone line.
Consistent Tickets
Every ticket from a call follows the same format with the same details collected, instead of depending on who happened to pick up the phone.
24/7 Phone Coverage
Voksha answers every call, day or night, so customers can always reach you and your team finds their tickets waiting in the morning.
Real-World Use Cases.
A Small Software Company
A small software company offers phone support without staffing a call centre. Voksha answers billing and how-to questions from the information provided and logs anything technical in Freshdesk for the team.
A Local IT Services Provider
A local IT provider has Voksha take support calls from its business clients, capturing the client name and problem in a Freshdesk ticket so technicians can plan their day.
Integrations, including Freshdesk, are available on Premium ($99/month, 150 calls included) and Enterprise, and Voksha support sets up the connection for you. Starter does not include integrations; it answers your calls, captures the caller's details and sends you a call summary.
Tell Voksha support how you want calls sorted, for example billing calls to one group and technical calls to another, and they will set the connection up to match where possible.
During setup, Voksha support goes through which details Voksha collects on calls and where they should appear on your Freshdesk tickets.
Pair Freshdesk with the right Voksha setup
Industries that use this
Activate the
Freshdesk Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the Freshdesk connection with you.