IDEXX Cornerstone · Veterinary
Voksha + IDEXX Cornerstone
Let your AI receptionist handle appointment booking, vaccination reminders, and prescription requests using real-time data from IDEXX Cornerstone.
What is IDEXX Cornerstone?
The Voksha + IDEXX Cornerstone integration connects your veterinary practice management system to an AI phone receptionist that understands the needs of pet owners. Voksha accesses Cornerstone to check appointment availability, review patient records, and look up prescription histories so it can book appointments, confirm vaccination schedules, triage emergency calls, and process refill requests over the phone. This keeps your front desk focused on in-clinic patients while ensuring every phone call receives prompt, accurate attention.
How It Works
Voksha + IDEXX Cornerstone Together.
Automated workflows that connect every call to your IDEXX Cornerstone account.
Pet Appointment Scheduling
Voksha checks IDEXX Cornerstone for available appointment slots, matches the caller with the appropriate veterinarian, and books the visit with the pet's name, species, and reason for visit logged in the schedule.
Vaccination Reminders
The integration identifies pets due for vaccinations in Cornerstone and enables Voksha to call or text pet owners with reminders, offering to book the vaccination appointment during the same interaction.
Emergency Triage
After-hours callers describing pet emergencies are guided through a series of triage questions, with Voksha determining whether to direct them to an emergency clinic or schedule an urgent morning appointment in Cornerstone.
Prescription Refill Requests
Pet owners calling for medication refills are verified against Cornerstone records, and the refill request is submitted to the veterinarian for approval, with the caller notified when the prescription is ready for pickup.
Benefits of Voksha + IDEXX Cornerstone.
Happier Pet Owners
Pet owners reach a knowledgeable receptionist immediately instead of sitting on hold or leaving voicemail, which is especially important when they are worried about a sick pet.
Reduced Front Desk Overload
Veterinary front desk staff handle a constant mix of check-ins, phone calls, and questions. Voksha takes the phone burden off their plate so they can focus on in-clinic operations.
Better Compliance Rates
Proactive vaccination and wellness reminders by phone improve compliance rates for preventive care, which benefits pet health and practice revenue.
Real-World Use Cases.
Multi-Doctor Veterinary Practices
Practices with multiple veterinarians use Voksha + Cornerstone to route appointment requests to the correct doctor based on the pet's history and the nature of the visit.
Emergency and After-Hours Coverage
Practices that close in the evenings use Voksha to handle after-hours calls, triaging emergencies and booking first-available morning appointments in Cornerstone for non-urgent cases.
High-Volume Clinics
Busy clinics handling dozens of calls per hour use Voksha to manage scheduling and refill calls, ensuring their phone line never goes to voicemail during peak hours.
Voksha accesses scheduling and basic patient information like species, breed, vaccination due dates, and prescription history. It does not access detailed medical notes or diagnostic results, keeping sensitive clinical data within Cornerstone. This integration is available on the Voksha Enterprise plan.
Yes. Voksha recognizes when a caller has multiple pets on file in Cornerstone and asks which pet they are calling about, then can schedule appointments or process requests for each pet individually.
Voksha follows your practice's triage protocol to assess the urgency of the situation. For true emergencies, it directs the caller to the nearest emergency veterinary hospital. For urgent but non-emergency cases, it books the first available appointment in Cornerstone.
Pair IDEXX Cornerstone with the right Voksha setup
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IDEXX Cornerstone Integration.
Available with every Voksha plan. Get custom AI workflows, dedicated onboarding, and direct IDEXX Cornerstone connectivity.