IDEXX Cornerstone · Veterinary · Updated Oct 2026
Voksha + IDEXX Cornerstone
Let your AI receptionist book pet appointments, handle urgent calls and take prescription requests, once Voksha support has connected your Cornerstone account.
What is an AI receptionist with IDEXX Cornerstone?
Voksha is an AI receptionist that answers your veterinary clinic's calls 24/7 and understands what worried pet owners need. Once Voksha support has connected IDEXX Cornerstone, your practice software, Voksha checks the availability it can see, books visits with the pet's name, species and reason for the visit, and adds new clients and pets. Emergency calls follow your rules: Voksha transfers them to your team or gives the caller your nearest emergency hospital. Refill requests are taken down and passed to the vet, and you get a summary of every call. The Cornerstone integration is available on the Premium and Enterprise plans.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). IDEXX Cornerstone is set up with Voksha support.
How It Works
Voksha + IDEXX Cornerstone Together.
What happens on a call once IDEXX Cornerstone is connected (Premium and Enterprise plans).
Pet Appointment Scheduling
Voksha offers the open slots it can see in IDEXX Cornerstone, matches the caller with the right vet, and books the visit with the pet's name, species and reason for the visit.
Vaccine and Wellness Visits
When a pet owner calls because a vaccine or check-up is due, Voksha books the visit on the spot into an opening it can see in Cornerstone.
Emergency Calls
After-hours callers describing an emergency are asked the questions you choose. Voksha then follows your rules: it transfers the call to your on-call vet, gives the caller your nearest emergency hospital, or books an urgent morning appointment.
Prescription Refill Requests
Pet owners calling for a refill have their details, the pet's name and the medication taken down, and Voksha passes the request to the vet for approval.
Benefits of Voksha + IDEXX Cornerstone.
Happier Pet Owners
Pet owners reach a friendly receptionist right away instead of sitting on hold or leaving a voicemail, which matters most when they are worried about a sick pet.
Less Front Desk Overload
Vet front desk staff juggle check-ins, payments and questions. Voksha takes the phones off their plate so they can focus on the clinic.
More Preventive Visits Booked
Owners who call about a due vaccine or check-up at night or on the weekend get booked straight away, instead of putting it off.
Real-World Use Cases.
Clinics with Several Vets
A three-vet clinic uses Voksha with Cornerstone to book each appointment with the right doctor based on the type of visit and the owner's preference.
Emergency and After-Hours Coverage
A clinic that closes in the evening uses Voksha to answer after-hours calls, sending true emergencies to the nearest emergency hospital and booking first-thing appointments in Cornerstone for everything else.
Busy Clinic Phone Lines
A busy small-animal clinic uses Voksha to handle booking and refill calls at peak times, so the phone never goes to voicemail while the team is with patients.
Voksha uses what it needs to book and handle calls, such as the client's contact details, the pet's name and species, and appointment availability. Clinical decisions and medical notes stay with your team. The integration is available on the Premium and Enterprise plans and is set up by Voksha support.
Yes. Voksha asks which pet the owner is calling about and can book appointments or take requests for each pet separately.
Voksha follows the emergency rules you set. For true emergencies, it can transfer the call to your on-call vet or give the caller the details of the nearest emergency hospital. For urgent but non-emergency cases, it books the first available appointment it can see in Cornerstone.
Pair IDEXX Cornerstone with the right Voksha setup
Other Veterinary Integrations
Industries that use this
Activate the
IDEXX Cornerstone Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the IDEXX Cornerstone connection with you.