Covetrus Pulse · Veterinary · Updated Oct 2026
Voksha + Covetrus Pulse
Pair your Covetrus Pulse practice software with a receptionist that answers every call on the first ring, books pet appointments and takes prescription requests.
What is an AI receptionist with Covetrus Pulse?
Voksha is an AI receptionist built for the everyday calls vet clinics get. Once Voksha support has connected Covetrus Pulse, your practice software, Voksha checks the appointment availability it can see, books the caller's pet with the right vet, and adds new clients and pets. It handles emergency calls by your rules, takes refill requests for the vet to approve, and sends you a summary of every call. Because Pulse is cloud-based, there is nothing to install at your clinic. The Covetrus Pulse integration is available on the Premium and Enterprise plans.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). Covetrus Pulse is set up with Voksha support.
How It Works
Voksha + Covetrus Pulse Together.
What happens on a call once Covetrus Pulse is connected (Premium and Enterprise plans).
Pet Appointment Scheduling
Voksha offers the open slots it can see in Covetrus Pulse across your vets, books the caller's pet with the right doctor, and reads the visit details back before the call ends.
Vaccine and Wellness Visits
Owners who call because a vaccine or check-up is due get booked on the spot into an opening Voksha can see in Pulse.
Emergency Calls
Callers reporting a pet emergency are asked the questions you choose, and Voksha follows your rules: transfer to your team, the nearest emergency hospital, or an urgent appointment in Pulse.
Prescription Refill Requests
Voksha takes the owner's details, the pet's name and the medication, and passes the refill request to the prescribing vet. Your team lets the owner know when it is ready.
Benefits of Voksha + Covetrus Pulse.
Nothing to Install
Both Voksha and Covetrus Pulse run in the cloud, and Voksha support sets up the connection, so there is no server or equipment to manage at the clinic.
More Appointments Booked
Pet owners who can book by phone at any hour are more likely to schedule preventive care, which is good for pets and for your clinic.
Simpler Prescription Requests
Refill requests arrive as one clear message for the vet, instead of scribbled notes passed between the phone and the pharmacy shelf.
Real-World Use Cases.
Cloud-First Clinics
A clinic that moved to Covetrus Pulse to get away from on-site servers adds Voksha so the phones are covered around the clock, with nothing extra to install.
Clinics with More Than One Location
On the Enterprise plan, a vet practice with a couple of clinics can have Voksha answer for every site and send callers to the location with openings in Pulse.
Voksha takes refill requests and passes them to the prescribing vet. The vet still approves every refill before it is dispensed. The Covetrus Pulse integration is available on the Premium and Enterprise plans and is set up by Voksha support.
Voksha takes the details for procedures that need special scheduling and passes a request to your team to confirm, because surgery and dental bookings usually need a vet to review them first.
When a first-time caller books, Voksha takes the owner's contact details and the pet's name, species, breed and age, and adds a new client and pet in Covetrus Pulse so the record is ready before the visit.
Pair Covetrus Pulse with the right Voksha setup
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Activate the
Covetrus Pulse Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the Covetrus Pulse connection with you.